Refund and Return Policy

Returns

You have 30 days from the date of delivery to request a return.
To start a return, email sales@fineciagaparis.com with your order number. We will reply with return instructions. Items sent back without a return request cannot be accepted.

Return eligibility

Bags must be unused and returned in their original condition.
All original wrapping must remain on the bag, along with all original packaging.
Any bag removed from its original wrapping is not eligible for return.
Returns that do not meet these conditions will not be accepted.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or different from its description, contact us within 30 days of delivery with your order number and photos.
We will send a replacement or issue a full refund, and we cover the return shipping cost.
If an item is missing from your order, we will send it at no cost.

Exchanges

To exchange an item, contact us within 30 days of delivery. Exchanges follow the same conditions as returns.

Return shipping

For returns that are not due to our error, the customer covers the return shipping cost. We recommend a tracked service, as we cannot be responsible for returns lost in transit.

Refunds

Once your return arrives and is inspected, we will email you to confirm approval.
Approved refunds are issued to your original payment method. Your bank or card issuer may take several business days to post the credit.

Questions

sales@fineciagaparis.com