Return&Refund Policy
We do not offer return labels, and the customer will be responsible for covering the return shipping costs.
- If there is a item missing, we will resend the missing item for free
- If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). we will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.
faulty items
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise us as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item
Our Refund Policy:
We will initiate the refund process once we have received the returned item(s).
To be eligible for a refund, the item(s) must be in their original condition, unopened, and unused.
Please include a copy of your order confirmation or packing slip with your return.
The customer is responsible for the cost of return shipping.
Refunds will be issued to the original payment method used during the purchase.
It may take [insert your estimated processing time, e.g., 5-7 business days] to process the refund after receiving the returned item(s).
If you have any questions or need further assistance, please contact our customer support at [insert your customer support email or phone number].
By making a purchase from our store, you agree to and accept this refund policy."
Feel free to adapt this policy as needed for your specific business requirements and practices. Be sure to make it easily accessible to your customers on your Shopify store, ideally in a prominent location like the footer or the checkout page.